Help
Help Centre
Straightforward answers for booking, check-in and joining a British Airways Roblox event.
How do bookings work?+
Choose a configured flight, enter only your Roblox details and select an available seat. Reservations are free.
Where are flights announced?+
Flights and operational updates appear on the Upcoming Flights page and in the community Discord flight-announcements channel.
How do I join a flight?+
Join the Roblox game 15–20 minutes before departure using the same Roblox username recorded in your reservation.
Can I change my seat?+
Open Manage Booking with your six-character reference and Roblox username. You can move to any seat that remains available.
How do I cancel?+
Retrieve the reservation in Manage Booking and choose Cancel booking. Your selected seat will be released.
How does check-in work?+
Staff opens check-in for each flight. Enter your booking reference and Roblox username to receive a printable boarding pass.
What if the Roblox server is full?+
A reservation cannot guarantee space in a Roblox server. Follow staff updates; they may organise another server or give revised joining instructions.
How do I contact staff?+
Contact a member of the Community Team in the Discord server.